(UAE National)

Customer Service Specialist – Luxury Retail

Are you passionate about luxury fashion and delivering outstanding customer experiences? We’re looking for a polished, attentive, and customer-focused Customer Service Specialist to join our client’s high-end retail team. In this role, you’ll be the first point of contact for clients, helping to create a warm, personalized, and seamless experience that reflects the brand’s premium standard.

What You’ll Be Doing

• Greet and assist clients with professionalism, warmth, and attention to detail

• Handle inquiries via email, phone, and in-person with grace and clarity

• Support sales by guiding clients through product selections and providing thoughtful recommendations

• Manage orders, track deliveries, and coordinate returns or exchanges efficiently

• Maintain client records and contribute to building strong long-term relationships

• Assist with in-store presentation to ensure a polished and inviting environment

• Collaborate with the sales and operations teams to deliver a flawless customer journey

• Provide feedback on customer trends and service improvements

What We’re Looking For

• Experience in retail, hospitality, or a customer-facing role—luxury or premium brand experience is a plus

• A genuine passion for high-end fashion and exceptional service

• Polished communication skills and a professional, approachable demeanor

• Strong organizational skills and a proactive, solution-oriented mindset

• Ability to remain composed and efficient in a fast-paced environment

• Comfortable using POS systems, CRM tools, and standard office software

• A natural team player who thrives on making clients feel special and valued

Why This Role Matters

As a Customer Service Specialist, you’re not just solving problems—you’re creating moments that define a luxury experience. Your attention to detail, warmth, and professionalism will ensure every client feels recognized, respected, and eager to return. This is a key position for someone who wants to grow in the luxury retail space and be part of a team that sets the standard for excellence.