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Customer Service Executive

Job Description (UAE National) Customer Service Executive – Luxury Retail Fashion We’re seeking a polished, customer-focused Customer Service Executive to join a leading luxury fashion retailer. In this role, you’ll be responsible for delivering exceptional service to clients across multiple touchpoints — ensuring every interaction reflects the brand’s high standards of quality, care, and sophistication. What You’ll Do Client Support & Communication Serve as the first point of contact for customer inquiries via phone, email, and online channels. Provide accurate information regarding products, collections, store locations, and services. Handle after-sales support, including exchanges, returns, and repairs, ensuring a seamless experience. Follow up with customers to ensure satisfaction and timely resolution of concerns. Maintain a professional, empathetic, and brand-aligned tone in all communications. Relationship Management & CRM Update and maintain client records in the CRM system to ensure accuracy and traceability. Identify opportunities to enhance client relationships through proactive communication. Support store teams and CRM initiatives by sharing customer insights and feedback. Collaborate with internal departments to ensure smooth coordination between customer service, retail, and logistics. Operational & Service Excellence Ensure all processes and interactions comply with company service standards and policies. Monitor service KPIs and contribute to achieving customer satisfaction and loyalty targets. Assist in developing and improving service workflows to enhance efficiency and client experience. Participate in product and service training to stay updated on new collections and policies. What We’re Looking For Bachelor’s degree or diploma in Business, Communications, or a related field. 1–2 years of experience in customer service, retail, or hospitality (luxury fashion experience preferred). Excellent communication and interpersonal skills with a client-centric attitude. Fluent in English; additional languages are an advantage. Strong organizational and problem-solving skills with attention to detail. Proficient in Microsoft Office; experience with CRM or ERP systems is a plus. Why This Role Matters As a Customer Service Executive, you’ll represent a world-renowned luxury fashion brand by ensuring that every client interaction is seamless, personalized, and memorable. Your professionalism, empathy, and attention to detail will reinforce the brand’s reputation for excellence and elevate the overall customer journey. Apply Now

Fashion Advisor

Job Description (UAE National) Fashion Advisor – Luxury RetailWe’re looking for a passionate and service-driven Fashion Advisor to join a leading luxury fashion retailer. In this role, you’ll embody the brand’s spirit of excellence, offering personalized styling advice, building lasting client relationships, and delivering a world-class in-store experience that reflects the brand’s commitment to sophistication and care. What You’ll Do Client Experience & Styling Welcome clients with warmth and professionalism, ensuring every interaction aligns with the brand’s luxury standards. Provide expert styling advice and personalized product recommendations to suit clients’ preferences and lifestyles. Stay updated on the latest fashion trends, collections, and product knowledge to deliver informed service. Support clients with fittings, alterations, and after-sales services to ensure complete satisfaction. Anticipate client needs and go above expectations to create memorable shopping experiences. Sales & Relationship Building Drive individual and store sales targets through exceptional client engagement and product expertise. Build and maintain strong, long-term relationships with clients, fostering loyalty and repeat visits. Utilize CRM tools to record client preferences, purchases, and follow-ups. Assist in VIP client appointments and exclusive events, ensuring seamless coordination and personalized service. Operational Excellence Maintain impeccable store presentation, visual merchandising, and product displays in line with brand guidelines. Collaborate with team members and management to achieve sales goals and operational efficiency. Monitor stock levels, communicate client requests, and assist in product replenishment. Uphold company policies, grooming standards, and operational procedures at all times. What We’re Looking For Bachelor’s degree or diploma in Fashion, Retail, Business, or a related field. 1–2 years of experience in luxury retail or fashion sales. Excellent communication and interpersonal skills with a refined, professional demeanor. Strong passion for fashion, styling, and client engagement. Fluency in English; Arabic and other languages are a plus. Proficiency in MS Office and familiarity with CRM systems. Energetic, confident, and able to thrive in a fast-paced, customer-focused environment. Why This Role Matters As a Fashion Advisor, you’ll represent a prestigious luxury brand, serving as a trusted style consultant and ambassador of excellence. Your expertise, attentiveness, and ability to connect with clients will transform shopping into a memorable experience — strengthening the brand’s reputation for elegance, exclusivity, and exceptional service. Apply Now

Business Manager

Business Manager About Sensate Talent & Our Collaboration with a Luxury Jewelry Brand A leading Luxury Jewelry Brand is a contemporary house rooted in regional identity, creativity, and craftsmanship. Designed and produced in the UAE, the brand is known for its bold, modern expression of culture, seamlessly blending heritage with innovation within the regional and international luxury landscape. Sensate Talent is a boutique recruitment firm specializing in luxury, creative, and consumer-facing leadership roles across the Middle East. With a deep understanding of premium brands, high-growth environments, and cultural nuance, Sensate Talent partners closely with clients to identify talent that aligns not only with technical requirements, but also with brand values and long-term ambition. Sensate Talent has been appointed as the exclusive recruitment partner for this search, working in close collaboration with the leadership team to ensure a thoughtful, discreet, and high-quality hiring process. Job Title: Business Manager Company: Luxury Jewelry BrandLocation: Dubai, UAE (Full-time On-site)Reports to: Founders / Board of DirectorsDirect Reports: Sales & Operations Supervisor, Senior AccountantDotted Line Reports: Marketing ManagerIndirect Reports: Jewelry Consultant (reports into Sales & Operations Supervisor) Role Purpose The Business Manager is responsible for driving revenue growth, commercial execution, and channel performance. This role focuses on sales leadership, partner management, pricing discipline, and operational execution, while working closely with the founders on strategy and business direction.  It is a hands-on growth role designed for a strong commercial leader who wants to scale with the brand and grow into broader responsibility over time. Key Responsibilities 1. Commercial & Revenue Leadership  Drive top-line revenue across:  Direct sales Wholesale, consignment, and collaborations Manage key retail and wholesale partners and day-to-day commercial relationships. Monitor sell-through, stock rotation, and channel performance. Execute pricing, discounting, and promotion policies in line with brand positioning. Identify growth opportunities across channels, products, and markets. 2. Sales Operations & Execution Translate commercial plans into clear weekly and monthly sales targets. Work closely with operations to ensure stock availability and timely delivery. Support negotiations with partners under founders’ guidance. Ensure strong execution across retail, online, and wholesale touchpoints. 3. Financial & Performance Management Own commercial KPIs including: Revenue by channelo Gross margin contribution Sell-through and inventory efficiency Support budgeting, forecasting, and performance tracking in collaboration with finance. Monitor costs and commercial efficiency within approved budgets.  Prepare clear performance reports and insights for founders. 4. Team Leadership & Development Lead and develop the sales and operations team. Set clear targets, priorities, and KPIs. Foster a performance-driven, collaborative culture. Support hiring and onboarding of commercial roles as the business grows. 5. Brand & Cross-Functional Collaboration Work closely with marketing to align campaigns, launches, and collaborations with sales objectives. Ensure brand consistency and premium positioning across all sales channels. Champion customer experience and after-sales excellence. Success Metrics Revenue growth by channel Sell-through and stock rotation Gross margin contribution Partner performance and retention Team performance and execution quality Profile & Experience 5–10 years experience in commercial, sales, or business management roles. Strong background in luxury, fashion, jewelry, or premium brands. Proven ability to drive sales performance and manage key accounts. Solid commercial and numerical understanding (pricing, margins, KPIs). Hands-on, execution-focused, and growth-oriented. Ambition to grow into broader leadership responsibility over time. Why This Role Direct exposure to founders and decision-making. Opportunity to grow with an iconic regional brand. Clear path to expanded responsibility as the business scales. Meaningful impact in a fast-moving, creative, premium environment. Apply Now

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