(UAE National)

Customer Service Executive – Luxury Retail Fashion

We’re seeking a polished, customer-focused Customer Service Executive to join a leading luxury fashion retailer. In this role, you’ll be responsible for delivering exceptional service to clients across multiple touchpoints — ensuring every interaction reflects the brand’s high standards of quality, care, and sophistication.

What You’ll Do

Client Support & Communication

• Serve as the first point of contact for customer inquiries via phone, email, and online channels.

• Provide accurate information regarding products, collections, store locations, and services.

• Handle after-sales support, including exchanges, returns, and repairs, ensuring a seamless experience.

• Follow up with customers to ensure satisfaction and timely resolution of concerns.

• Maintain a professional, empathetic, and brand-aligned tone in all communications.

Relationship Management & CRM

• Update and maintain client records in the CRM system to ensure accuracy and traceability.

• Identify opportunities to enhance client relationships through proactive communication.

• Support store teams and CRM initiatives by sharing customer insights and feedback.

• Collaborate with internal departments to ensure smooth coordination between customer service, retail, and logistics.

Operational & Service Excellence

• Ensure all processes and interactions comply with company service standards and policies.

• Monitor service KPIs and contribute to achieving customer satisfaction and loyalty targets.

• Assist in developing and improving service workflows to enhance efficiency and client experience.

• Participate in product and service training to stay updated on new collections and policies.

What We’re Looking For

• Bachelor’s degree or diploma in Business, Communications, or a related field.

• 1–2 years of experience in customer service, retail, or hospitality (luxury fashion experience preferred).

• Excellent communication and interpersonal skills with a client-centric attitude.

• Fluent in English; additional languages are an advantage.

• Strong organizational and problem-solving skills with attention to detail.

• Proficient in Microsoft Office; experience with CRM or ERP systems is a plus.

Why This Role Matters

As a Customer Service Executive, you’ll represent a world-renowned luxury fashion brand by ensuring that every client interaction is seamless, personalized, and memorable. Your professionalism, empathy, and attention to detail will reinforce the brand’s reputation for excellence and elevate the overall customer journey.